At Prime Traders, we are committed to providing trusted and verified laptops that meet our quality standards. To give our customers complete confidence when shopping with us, we offer a 15 Days Money Back Guarantee on eligible laptop purchases.

1. 15 Days Money Back Guarantee

If you are not satisfied with your purchased laptop, you may request a return within 15 days of receiving your order, subject to the conditions mentioned below.

Once the returned laptop has been inspected and approved, the eligible amount will be refunded according to our refund procedure.

2. Return Eligibility

To qualify for a return:

  • The return request must be submitted within 15 days of delivery.

  • The laptop must be returned in the same condition in which it was received.

  • The device must not have physical, liquid, accidental, or intentional damage.

  • All original accessories, chargers, packaging, and included items should be returned.

  • The laptop must not have been opened, modified, repaired, or tampered with by an unauthorized person.

  • The serial number and other identifying details must match our purchase records.

3. Exchange Policy

If an eligible laptop is found to have a verified functional issue, Prime Traders may offer an exchange or another suitable resolution, depending on product availability and the nature of the issue.

All exchange requests are subject to inspection and verification by our team.

4. Products Not Eligible for Return

Returns may not be accepted for products that have:

  • Physical or accidental damage

  • Liquid or moisture damage

  • Broken or removed seals, where applicable

  • Unauthorized repairs or modifications

  • Missing accessories or components

  • Damage caused by misuse or improper handling

  • Software or operating-system changes that have caused the reported issue

5. Return Shipping

Customers should contact Prime Traders before sending any product back. Return shipping arrangements and applicable charges may depend on the reason for the return and the outcome of our inspection.

6. Refund Process

Once we receive the returned laptop, our team will inspect and verify the product.

If the return meets the eligibility requirements, the refund will be processed through the applicable payment method or agreed refund procedure.

Refund processing time may vary depending on the payment method or banking service.

7. Trusted & Verified Laptops

Every laptop offered by Prime Traders is selected and verified with a focus on quality, functionality, and value. Our return and money-back policy is designed to provide customers with additional confidence when purchasing from us.

For any return or exchange request, please contact us before shipping the product.

Contact Us

Prime Traders
Regal Trade Square, Saddar, Karachi, Pakistan
Phone: +92 322 2155628
Email: support@primetraders.pk

Shop with confidence — Trusted & Verified Laptops with a 15 Days Money Back Guarantee.